CloudStack End User Agreement

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Introduction

CloudStack is an Infrastructure as a Service provided to University of Calgary researchers to allow them to quickly deploy Virtual Machines to support their research.

Researchers have a great degree of freedom in how they use CloudStack. As such, they are solely responsible for maintaining any VMs they deploy.

CloudStack is a research environment. While the system is available 24/7, support is only available during University business hours.

We ask that researchers follow the best practices listed below to ensure that the system remains available for the campus community.

Best Practices

To help us to continue to provide this service, we ask you to please follow these best practices:

  1. Please stay abreast of security updates for your OS and apply them.
  2. Backup your data (RCS does not provide backups).
  3. Do not run Windows (Our infrastructure is not licensed to run Windows).
  4. Remember that the University's "Acceptable Use of Electronic Resources and Information Policy" found here: https://www.ucalgary.ca/legal-services/university-policies-procedures/ applies to your work using a VM.
  5. This environment is only rated to handle Level 1 and Level 2 data. Please see "Information Security Classification Standard" found here: https://www.ucalgary.ca/legal-services/university-legal-services/operating-standards-guidelines-forms for more details.
  6. If you create user accounts on your VM, make sure to manage them appropriately (remove/disable accounts that are no longer required).
  7. If you have created accounts, remember that you are responsible for the appropriate use of the VM by those accounts.
  8. All user accounts on the VM must have good passwords See https://it.ucalgary.ca/it-security/passwords-do-i-have-change-them for details on creating strong passwords.
  9. CloudStack is not meant as a High Performance Computing (HPC) number cruncher. If you have HPC needs, please see How to get an account for details on how to apply for an account. not sure? Contact us at support@hpc.ucalgary.ca.
  10. If your VM faces the outside world, please consider using appropriate security tools. Contact support@hpc.ucalgary.ca for details.

Important notes

Please note that in the event of a security incident IT Security will shutdown affected VMs.