CloudStack End User Agreement: Difference between revisions

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==Introduction==
==Introduction==
CloudStack is an Infrastructure as a Service provided to University of Calgary researchers to allow them to quickly deploy Virtual Machines to support their research.
CloudStack is an Infrastructure as a Service provided to University of Calgary researchers.  It allows them to quickly deploy Virtual Machines to support their research.


Researchers have a great degree of freedom in how they use CloudStack.  As such, they are solely responsible for maintaining any VMs they deploy.
Researchers have a great degree of freedom in how they use CloudStack.  They are solely responsible for maintaining any VMs they deploy.


CloudStack is a research environment.  While the system is available 24/7, support is only available during University business hours.
CloudStack is a research environment.  While the system is available 24/7, support is only available during University business hours.


We ask that researchers follow the best practices listed below to ensure that the system remains available for the campus community.
Researchers are asked to follow the best practices listed below to ensure that the system remains available for the campus community.


==Best Practices==
==Best Practices==


# Please stay abreast of security updates for your OS and apply them.
# Please stay abreast of security updates for your OS and apply them.
# Backup your data (RCS does not provide backups).
# Backup your data to non-CloudStack hosted storage (RCS does not provide data backups of VMs).
# Do not run Windows (Our infrastructure is not licensed to run Windows).
# Do not run Windows (This infrastructure is not licensed to run Windows).
# Remember that the University's "Acceptable Use of Electronic Resources and Information Policy" applies to your work using a VM.  Please look [https://www.ucalgary.ca/legal-services/university-policies-procedures/ here] and search for "Electronic".
# The University's "Acceptable Use of Electronic Resources and Information Policy" applies to your work using a VM.  Please see [https://www.ucalgary.ca/legal-services/university-policies-procedures/ University Policies and Procedures] and search for "Electronic".
# This environment is only rated to handle Level 1 and Level 2 data. Please see [https://www.ucalgary.ca/legal-services/university-legal-services/operating-standards-guidelines-forms/ here] and select "Information Security Classification Standard".
# This infrastructure is only rated to handle Level 1 and Level 2 data. Please see [https://www.ucalgary.ca/legal-services/university-legal-services/operating-standards-guidelines-forms/ University Legal Services] and select "Information Security Classification Standard" for details.
# If you create user accounts on your VM, make sure to manage them appropriately (remove/disable accounts that are no longer required).
# You are responsible for the appropriate use of the VM by any accounts you have created.
# If you have created accounts, remember that you are responsible for the appropriate use of the VM by those accounts.
# You should remove/disable accounts that are no longer required.
# All user accounts on the VM must have good passwords See [https://it.ucalgary.ca/it-security/passwords-do-i-have-change-them/ here] for details on creating strong passwords.
# All user accounts on the VM must have good passwords. See [https://it.ucalgary.ca/it-security/passwords-do-i-have-change-them/ here] for details on creating strong passwords.
# CloudStack is not  meant as a High Performance Computing (HPC) number cruncher. If you have HPC needs, please see [[How to get an account]] for details on how to apply for an account.  not sure?  Contact us at support@hpc.ucalgary.ca.
# CloudStack is not  meant as a High Performance Computing (HPC) number cruncher. If you have HPC needs, please see "[[How to get an account]]" for details on how to apply for an account on ARCNot sure what you need?  Contact us at [mailto:support@hpc.ucalgary.ca support@hpc.ucalgary.ca].
# If your VM faces the outside world, please consider using appropriate security tools.  Contact support@hpc.ucalgary.ca for assistance.
# If your VM faces the outside world, please consider using appropriate security tools.  Contact [mailto:support@hpc.ucalgary.ca support@hpc.ucalgary.ca] for assistance.


==Important notes==
==Important Notes==
Please note that in the event of a security incident IT Security will shutdown affected VMs.
In the event of a security incident, IT Operations/Security will shut down affected VMs.
 
Non-critical patches/upgrades to CloudStack that are required will happen on Tuesday of each week.  Running VMs should not be affected.
 
Non-critical patches/upgrades that require a complete restart of CloudStack will occur after 1 day email notice.
 
Urgent security patches to CloudStack may happen with little to no notice.
 
CloudStack is provided as-is, with best effort support.  It is not suitable for mission critical, high availability services.


Please check back with this document as changes may occur.
Please check back with this document as changes may occur.

Revision as of 22:12, 30 August 2022

Introduction

CloudStack is an Infrastructure as a Service provided to University of Calgary researchers. It allows them to quickly deploy Virtual Machines to support their research.

Researchers have a great degree of freedom in how they use CloudStack. They are solely responsible for maintaining any VMs they deploy.

CloudStack is a research environment. While the system is available 24/7, support is only available during University business hours.

Researchers are asked to follow the best practices listed below to ensure that the system remains available for the campus community.

Best Practices

  1. Please stay abreast of security updates for your OS and apply them.
  2. Backup your data to non-CloudStack hosted storage (RCS does not provide data backups of VMs).
  3. Do not run Windows (This infrastructure is not licensed to run Windows).
  4. The University's "Acceptable Use of Electronic Resources and Information Policy" applies to your work using a VM. Please see University Policies and Procedures and search for "Electronic".
  5. This infrastructure is only rated to handle Level 1 and Level 2 data. Please see University Legal Services and select "Information Security Classification Standard" for details.
  6. You are responsible for the appropriate use of the VM by any accounts you have created.
  7. You should remove/disable accounts that are no longer required.
  8. All user accounts on the VM must have good passwords. See here for details on creating strong passwords.
  9. CloudStack is not meant as a High Performance Computing (HPC) number cruncher. If you have HPC needs, please see "How to get an account" for details on how to apply for an account on ARC. Not sure what you need? Contact us at support@hpc.ucalgary.ca.
  10. If your VM faces the outside world, please consider using appropriate security tools. Contact support@hpc.ucalgary.ca for assistance.

Important Notes

In the event of a security incident, IT Operations/Security will shut down affected VMs.

Non-critical patches/upgrades to CloudStack that are required will happen on Tuesday of each week. Running VMs should not be affected.

Non-critical patches/upgrades that require a complete restart of CloudStack will occur after 1 day email notice.

Urgent security patches to CloudStack may happen with little to no notice.

CloudStack is provided as-is, with best effort support. It is not suitable for mission critical, high availability services.

Please check back with this document as changes may occur.